Goodbat FAQ — Get Answers to Frequently Asked Questions

No. Under Goodbat's policy, each person is allowed only one account. Any attempt to create multiple accounts using the same mobile number, email address, or device may result in all accounts being suspended and balances forfeited.

KYC is not required to deposit or place bets. However, it is mandatory for withdrawals. Simply submit a photo of your NID or passport along with a selfie. Verification is typically completed within 24 hours.

After logging in, go to Profile Settings and select "Change Password." Enter your current password, then enter your new password twice and save. If you've forgotten your password, From the login page, use the "Forgot Password?" option.

Yes. You can contact support at any time to close your account. Please withdraw your remaining balance before doing so. Responsible Gaming You can also self-exclude from the page.

To change your mobile number, please contact support. For security purposes, you will need to verify via OTP sent to your old number and confirm your identity with your NID. Help Center Find the full process here.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. Please wait 30 minutes before trying again. If you'd rather not wait, log in using OTP or Help Center contact us.

Yes. After logging in, you can upload a photo from Profile Settings. Images in JPG or PNG format up to 5 MB are accepted. Changing your profile picture will not affect your KYC status.

The minimum deposit on Goodbat is just ৳200 — one of the lowest among betting platforms in Bangladesh. New users can get started with a small amount.

Withdrawals via bKash and Nagad are typically completed within 5–30 minutes. Bank transfers may take 1–3 business days. First-time withdrawals without completed KYC verification may take a little longer.

The minimum withdrawal amount is ৳500. You must have at least this much withdrawable balance in your account before making a request. Bonus funds can be withdrawn after meeting the specified wagering conditions.

Deposits are usually instant. If your balance hasn't updated after 5–10 minutes, note your payment transaction ID and Help Center reach out via live chat. We'll get it sorted as quickly as possible.

Goodbat does not charge any deposit fees. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction charges. There are no withdrawal fees on Goodbat's end either.

Yes. Goodbat supports USDT (TRC-20 and ERC-20). Crypto deposits require no third-party approval and are processed quickly. Learn more on the Payments page।

If you sent a deposit to the wrong number, contact support immediately and provide your transaction ID along with full details. We'll do our best to help, but recovering funds sent through a third party may not always be possible.

Standard accounts have a daily withdrawal limit of ৳1,00,000. Verified and VIP accounts enjoy higher limits. Separate limits apply for high rollers — for details, High Roller page View.

No. Bonus funds cannot be withdrawn directly. You must wager 10x the bonus amount (Wagering Requirement). For example, if you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets before it converts to real money. Details Terms & Conditions available.

Yes. Logged-in Goodbat members earn daily loyalty points, cashback offers, and load bonuses on special occasions. Exclusive betting bonuses are also available during events like the IPL and the World Cup.

Yes. Through Goodbat's referral program, you'll earn a bonus when a friend registers using your link and makes their first deposit. Your referral link can be found in Profile Settings.

Every bonus comes with a set expiry period, typically 7–30 days. Any unused bonus is automatically cancelled once it expires. Make sure to use your bonus in time after receiving it.

Free spins can generally only be used on specific slot games. Each free spin offer specifies which games it applies to. Find out more on the Games page।

Promo codes are shared regularly on Goodbat's official channels and social media. You can also use a referral promo code at registration to claim extra bonuses. No promo code? No problem — you'll still receive the default 150% bonus.

Weekly or monthly cashback returns a fixed percentage (typically 5–15%) of your net losses. It's credited to your account automatically — no action needed on your part.

Live betting means placing bets on a match in real time as it's happening. Odds shift as the game progresses, making it far more exciting since you can make decisions based on how the match is unfolding. Goodbat offers live betting on hundreds of events.

Goodbat uses decimal odds. Your stake × odds = total return (including stake). For example: ৳1,000 bet × 2.5 odds = ৳2,500 return (৳1,500 profit). For more detailed tips, visit the Betting Tips page View.

Yes. If a match is cancelled or a bet is declared void for a valid reason, your full stake will be refunded. For more details, please refer to Goodbat's Terms & Conditions read more.

Express bets let you combine multiple events in a single wager. If all your predictions are correct, the odds multiply, resulting in a much higher payout. However, a single incorrect prediction means losing the entire bet. This is a high-reward, high-risk betting format.

Once a bet is confirmed, it generally cannot be cancelled. However, Goodbat offers a Cash Out feature that lets you sell your bet at a set value while a match is in progress. This option is not always available for every bet.

The minimum bet on Goodbat is just ৳10, allowing new bettors to start with minimal risk. Maximum bet limits vary depending on the event and market.

After logging in, go to "My Account" and click on "Betting History" or "My Bets." Here you'll find all your open and settled bets, along with win/loss details. You can also filter by date.

Yes. Goodbat offers virtual cricket, virtual football, and virtual racing. These are computer-generated matches that run 24/7, so you can keep betting even when there are no live matches.

Yes, the Goodbat app is completely free. There are no charges to download or use it. The app supports all website features and also offers push notifications.

Go to your phone's Settings → Security → enable "Install from unknown sources." Then open the downloaded APK file and install it. For a full step-by-step guide, on the App page available.

First, fully close the app and reopen it. If the issue persists, clear the cache (Settings → Apps → Goodbat → Clear Cache). If that doesn't work, uninstall and reinstall the app. If the problem remains, Help Center let us know.

Yes. Live streaming is available for selected live events on the Goodbat app. To watch a stream, you must have a balance in your account and may need to have an active bet on the specific event.

Yes. The Goodbat iOS version works on devices running iOS 12.0 or above. If it's not available on the App Store, add it to your home screen as a Web App from the site — it works almost like a native app.

For the Android APK, App page download and install the new version — no need to uninstall the existing one. On iOS, update via the App Store. Always keep the app on the latest version for the best experience.

Change your password immediately and Support let us know. We'll temporarily lock the account and investigate. For your security, change your password regularly and never share it with anyone.

No. Your personal information is never sold or shared with third parties. It may only be disclosed to authorities when required by law. For more details, Privacy Policy available.

Yes. Go to the "Security" section in your profile settings to enable 2FA. You'll need a mobile OTP each time you log in. This significantly strengthens your account security — we highly recommend keeping it active.

Never. Goodbat will never ask for your password or OTP over a call or message. If anyone contacts you claiming to be Goodbat and asks for such information, it's a scam. Hang up immediately and report it to us.

Responsible Gaming The page has detailed instructions. You can self-exclude for anywhere from 30 days to permanently via your profile settings or through support. No marketing messages will be sent during the exclusion period.

Yes. Goodbat operates under an international betting licence and undergoes regular third-party audits. With over 1 million active members, our track record speaks for itself. For more details, About Us page.